Global Privacy Policy

Effective Date: 01 March 2025

Welcome to Jadeh Holdings Pty Ltd ATF Ison Family Trust (ABN: 25108725729) trading as Jadeh Heels. We are committed to protecting your privacy and ensuring that your personal data is handled responsibly. This Global Privacy Policy explains how we collect, use, and protect your personal information in compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), and other global privacy laws.

1.     Information We Collect

We may collect the following types of personal data:

·       Personal Identifiers: Name, email address, phone number, mailing address, date of birth.

·       Payment Information: Credit/debit card details, billing address.

·       Account Information: Login credentials, purchase history, preferences.

·       Technical Data: IP address, device information, browsing behaviour, geolocation data.

·       Marketing Preferences: Consent for promotional emails and offers.

·       Special Categories of Data (GDPR Compliance): We do not intentionally collect sensitive data such as race, health information, or religious beliefs unless required for specific services and only with explicit consent.

2.     How We Collect Your Data

We collect personal data through:

·       Direct interactions: When you make a purchase, create an account, or contact us.

·       Automated technologies: Cookies, tracking technologies, and analytics tools.

·       Third-party sources: Payment processors, marketing partners, and social media platforms.

·       CCTV and In-Store Surveillance: If you visit our physical stores, we may collect data through security cameras for safety and fraud prevention.

3.     Legal Basis for Processing (GDPR Compliance)

Under GDPR, we rely on the following legal bases to process your data:

·       Consent: When you opt-in for marketing communications, cookies, or special category data.

·       Contractual Necessity: To fulfill your orders, provide customer support, and deliver services.

·       Legal Obligation: Compliance with tax, fraud prevention, and other legal requirements.

·       Legitimate Interests: Improving our services, securing transactions, and marketing (where applicable), provided such interests do not override your rights.

·       Vital Interests: When necessary to protect your life or safety.

4.     How We Use Your Data

We use your personal data to:

·       Process transactions and fulfill orders.

·       Provide customer support and respond to inquiries.

·       Improve our products, services, and website experience.

·       Send promotional emails and updates (with your consent).

·       Detect and prevent fraud, cyber threats, or security breaches.

·       Conduct customer research and analytics for service improvement.

·       Comply with legal obligations, including tax and regulatory requirements.

5.     How We Share Your Data/Third Parties

We may share your information with:

·       Service Providers: Payment processors, delivery partners, cloud storage, and marketing agencies.

·       Legal Authorities: When required by law or to protect our rights.

·       Business Transfers: In case of mergers, acquisitions, or company restructuring.

·       Affiliates & Partners: With your consent, to offer complementary services.

6.     International Data Transfers

If you are in the European Economic Area (EEA), we ensure data transfers comply with GDPR regulations through:

·       Standard Contractual Clauses (SCCs): Agreements ensuring equivalent data protection.

·       Adequacy Decisions: When transferring data to countries deemed adequate by the EU Commission.

·       Binding Corporate Rules (BCRs): Where applicable for multinational data transfers.

7.     Your Rights Under GDPR & CCPA

As an EU/EEA data subject, you have the following rights:

·       Right to Access: Request access to personal data we hold about you.

·       Right to Rectification: Correct inaccuracies in your personal data.

·       Right to Erasure (Right to be Forgotten): Request deletion of your data under certain circumstances.

·       Right to Restriction of Processing: Limit how we process your data.

·       Right to Data Portability: Request a structured, commonly used, and machine-readable copy of your data.

·       Right to Object: Object to data processing based on legitimate interests.

·       Right to Withdraw Consent: Where processing is based on consent, you may withdraw it at any time.

·       Right to Lodge a Complaint: File a complaint with a data protection authority if you believe your rights are violated.

To exercise your rights, contact us at info@jadehheels.com.

8.     Data Security & Retention 

We implement security measures such as encryption, firewalls, and secure servers to protect your data. Personal data is retained only as long as necessary to fulfill our obligations or comply with legal requirements. Retention periods vary depending on the nature of the data and applicable regulations.

9.     Cookies & Tracking Technologies 

We use cookies and similar tracking technologies to enhance user experience. You can manage cookie preferences through browser settings. For detailed information, refer to our Cookie Policy.

10.  Automated Decision-Making & Profiling 

We may use automated decision-making and profiling in:

·       Fraud detection and security monitoring.

·       Personalized recommendations and targeted marketing.

·       Credit risk assessments (if applicable).

Where required by law, we obtain explicit consent before engaging in such activities, and you have the right to request human intervention.

11.  Children’s Privacy 

Our services are not directed at children under 16, and we do not knowingly collect data from them. If we become aware of any such data, we will take appropriate measures to delete it.

12.  Changes to This Policy 

We may update this Privacy Policy periodically. Any changes will be posted on our website with an updated effective date. Significant changes will be communicated via email or website notification.

13.  Contact Us 

For any privacy-related inquiries, contact us at:
Jadeh Heels
3 Rival Lane Coomera, Gold Coast, Australia
info@jadehheels.com
+61 408 015 248

Cookie Policy

This Cookie Policy explains how Jadeh Holdings Pty Ltd trading as Jadeh Heels uses cookies and similar tracking technologies on our website. By using our website, you consent to our use of cookies as described in this policy.

1. What Are Cookies? Cookies are small text files stored on your device when you visit a website. They help websites recognize your device, improve functionality, and enhance user experience. Cookies can be classified into different types based on their purpose and duration.

2. Types of Cookies We Use We use the following types of cookies:

·       Essential Cookies: Necessary for website functionality, such as login authentication and security.

·       Performance Cookies: Collect data on how visitors interact with the website to improve performance.

·       Functional Cookies: Enhance user experience by remembering preferences and settings.

·       Targeting/Advertising Cookies: Track user behaviour to deliver personalized advertisements and marketing campaigns.

·       Third-Party Cookies: Placed by third-party services such as analytics and advertising networks.

3. How We Use Cookies We use cookies to:

·       Ensure website functionality and security.

·       Analyse website traffic and improve performance.

·       Personalize content and remember user preferences.

·       Deliver targeted advertisements and measure marketing effectiveness.

4. Managing Your Cookie Preferences You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect website functionality.

5. Third-Party Cookies & Tracking We may allow third-party services (e.g., Google Analytics, advertising networks) to place cookies on your device. These third parties may collect data in accordance with their own privacy policies.

6. Data Retention & Security We retain cookie-related data only for as long as necessary to fulfill its purpose. We implement security measures to protect this data.

7. Updates to This Policy We may update this Cookie Policy periodically. Any changes will be posted on our website with an updated effective date.

8. Contact Us For any questions about our use of cookies, contact us at:

Jadeh Heels
Gold Coast Australia
info@jadehheels.com
+61 408 015 248